30-Day Return & Refund Policy
At Sat Jewels, client satisfaction is our top priority. We offer a simple and transparent return process for eligible orders purchased on satjewels.com within 30 days of delivery. Beyond this 30-day period, items are non-returnable and non-refundable unless there is a manufacturing defect. Each order is limited to one return request.
Order Cancellation Rules
- 48-Hour Cancellation Window: You can request to cancel your order within 48 hours of placing it.
- Cancellation Fee: Any order canceled within this 48-hour window will incur a 40% cancellation fee to cover processing, labor, and material allocation costs.
- After 48 Hours: Once 48 hours have passed, no cancellations will be accepted under any circumstances, as production will already be underway. Dispatched orders cannot be canceled.
Return Criteria & Eligibility
To be eligible for a refund, your returned item must fulfill the following conditions:
- Unworn, unused, and in its pristine original condition.
- Returned complete with all original display boxes and packaging.
- Accompanied by all relevant diamond grading certificates (GIA/IGI).
- Initiated by contacting our client support team at satjewels31@gmail.com within 30 days of receipt.
Refund Processing Timeline
Once your return shipment reaches our facility and passes physical inspection, we will email you regarding your refund status. Approved refunds will be processed back to your original payment method within 7 to 10 business days.
Ineligible & Non-Refundable Items
- Custom & Personalized Orders: Tailor-made, bespoke, or personalized jewelry pieces (such as initial pendants) are strictly non-cancellable, non-returnable, and non-refundable.
- Engraved Items: Jewelry customized with laser engravings cannot be returned or exchanged.
- Pierced Earrings: Due to health and hygiene standards, all pierced earrings are non-returnable unless defective.
Replacements for Faulty or Damaged Items
In the rare event that an item arrives damaged or defective, Sat Jewels will replace it promptly. Contact us immediately at satjewels31@gmail.com with photos of the damaged piece.
Return Shipping Guidelines
Always email satjewels31@gmail.com prior to returning any package. Return shipping fees must be prepaid by the customer. For items over $200, we recommend using a tracked and insured shipping service. Sat Jewels is not responsible for lost return shipments.
Policy Against Comparative Purchasing
Comparative purchasing (buying multiple items to keep one and return the rest) is strictly prohibited at Sat Jewels to maintain our competitive prices. We reserve the right to decline return requests flagged as comparative purchasing.
Rush Processing & Express Delivery Fees
- Rush Fees: Non-refundable once production has commenced.
- Express Shipping Charges: Non-refundable once the shipment has departed from our studio in India.
Promotional Gifts Policy
If your purchase qualified for a free gift and a subsequent return causes the order total to fall below the promotional threshold, the retail value of the gift will be deducted from your refund unless returned unused in its original state.
(Note: Complimentary earring gifts are final sale for hygiene reasons; their value will automatically be deducted from your refund).
